What you will need to complete the form. Our ombudsmen will look at things afresh, and have the power to make legally binding final decisions. An ombudsman’s investigation can take a long time, so you might have to wait a while for a decision. Make a Complaint Ombudsman SA investigates complaints about South Australian government and local government agencies and conducts freedom of information reviews. For more information on freedom of information reviews, or to make an application click here . Please note that before you can make a complaint to the Banking Ombudsman, you will need to go through the checklist below to make sure that you have completed all the necessary steps. If you do not want to, or can’t make the complaint yourself, you can ask someone else to complain on your behalf. If your complaint is in relation to the Disability Act please follow the steps on how to Make a complaint under the Disability Act. Making a complaint. How to Complain. Complain on someone else’s behalf. If you want to complain on behalf of someone else, you must get their written permission. If you reject the ombudsman's final decision, we can’t take your complaint further – … Did you contact your bank’s specialised dispute resolution department and lodge a complaint … What happens after you complain. 1.

If the ombudsman decides your complaint is justified, they'll recommend what the organisation should do to put things right. Someone else can complain on your behalf, if you give them written permission to do so. How to make a complaint to us.

The ombudsman will look at evidence from both sides and decide what should happen. Before completing this form please check that: The Ombudsman can examine a complaint about the service provider. Read our policy regarding consent for more information.

Anyone can make a complaint to the Ombudsman.
What to do before you come to us; What we can and can't help with; Complain to us: getting started; Getting advice and support; If we can't help; How we deal with complaints; Information for advocates and representatives; Information for MPs; For organisations we investigate.