Global Net Promotor Scores by industry 2018 Published by E. Mazareanu, Aug 22, 2019 According to the Net Promotor Score (NPS), companies in the telecommunications industry … The industries covered are business services, computer software, computer hardware, high tech, manufacturing, business services, and overall. We provide a summary of the average Net Promoter Scores globally, by region, and by country, and look at scores for different percentiles. The industries covered are business services, computer software, computer hardware, high … So, to understand your Net Promoter Score, you must compare that score within your industry, and against both direct and indirect competitors. Hyundai Net Promoter Score Benchmarks: 72: Santander: Financial Services / Banking: santander.com -25 Santander Net Promoter Score Benchmarks: 73: BASF: Diversified: https://www.basf.com 15 BASF Net Promoter Score Benchmarks: 74 Red Bull: Beverages-6 Red Bull Net Promoter Score Benchmarks: 75: FedEx: Mail, Package, and Freight Delivery: fedex.com 3 FedEx Net Promoter Score Benchmarks: … To get a state of the Net Promoter and customer experience landscape, CustomerGauge looked at cross-industry averages in …

Another enormously useful NPS score resource is the annual NICE Satmetrix Net Promoter Benchmarks report. We provide a summary of the average Net Promoter Scores globally, by region, and by country, and look at scores for different percentiles.

From automotive to telecom—this year, there were a large range of industries who participated in the survey.

To understand your Net Promoter Score better, start by comparing it with the average scores within your industry, and against competitors. ing company in Net Promoter Score® ratings. Your Standing Matters. Companies whose NPS is higher than their competitive set tend to grow faster and enjoy greater success.

Lowest net promoter scores (NPS) of businesses in the UK in 2017; Share of businesses with a website in the United Kingdom (UK) 2007-2018; Companies having their own website in Denmark 2009-2019 This one doesn’t present the NPS score ranges but it does offer up-to-date averages derived from 2018. This is also referred to as the relative method, as opposed to the absolute method, which involves benchmarking your number to an agreed standard across industries for what a good NPS is. To get a state of the Net Promoter and customer experience landscape, CustomerGauge looked at cross-industry averages in … CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. Department / Specialty Stores: 62; Tablet Computers: 56; Brokerage / Investments: 50

Participating companies are not revealed. Net Promoter Score is always expressed as a number from -100 to 100; the score is negative when a company has more detractors than promoters, and positive in the opposite situation. Net Promoter Score benchmarks for Fortune 500 companies The Fortune 500 is an annual list compiled and published by Fortune magazine that ranks 500 of the largest U.S. corporations by total revenue for their respective fiscal years. Average Net Promoter Scores by Industry. In the 2018 NPS & CX Benchmarks Report, CustomerGauge has rated the top industries that deliver the very best customer service, based on NPS scores. Therefore, to understand your own NPS, it’s useful to benchmark against others in your industry. Average Net Promoter Scores by Industry. As a matter of fact, Tesla doesn’t have a huge marketing budget, unlike car manufactur-

Participating companies are not revealed. Net Promoter Score® benchmarks A good NPS score in one industry can be a bad score in another. Companies with scores higher than their competitive set grow faster and are more successful. Measuring Your Net Promoter Score® Sustained value creators have Net Promoter Scores two times higher than the average company. Looking at the chart, we can see that the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30.

From automotive to telecom—this year, there were a large range of industries who participated in the survey. NICE Satmetrix NPS Benchmark Scores 2018. Tesla has also claimed the top spot in the 2016 Consumer Reports’ annual own-er satisfaction survey, where 91 percent of Tesla owners stated that they would buy another Tesla vehicle in the future. Asking the ultimate question allows companies to track promoters and detractors, producing a clear measure of an organization's performance through its customers' eyes, its Net Promoter Score. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

NPS, also known as Net Promoter Score…